Pylon
Pylon is an AI-native B2B support platform designed to help businesses resolve customer issues faster and more efficiently.
Our verdict
Who it's for
AI-native B2B support platform to resolve customer issues faster across modern channels.
Who should look elsewhere
Minimum seat requirements for paid plans may not suit very small businesses.
Pros
- +Significantly reduces First Response Time (up to 90% reported).
- +Automates up to 50% of eligible support inquiries.
- +Comprehensive omnichannel support for B2B communication channels.
- +Strong AI capabilities for efficiency and knowledge management.
- +High level of security and compliance (SOC 2 Type II, GDPR, ISO 27001, HIPAA).
Cons
- −Minimum seat requirements for paid plans may not suit very small businesses.
- −Professional Services are exclusively for annual Enterprise customers.
- −Account Intelligence add-on has a minimum of 50 customer accounts.
Key features
- ✓Omnichannel Support (Slack, Email, Chat, Microsoft Teams, Discord, Customer Portal, API)
- ✓AI Agents & Assistants for triage, deflection, and automation
- ✓Knowledge Management with AI-powered article writing, organization, and auto-translation
- ✓Account Intelligence for prioritizing and tracking accounts with integrated data
- ✓Automated repetitive tasks and ticket pre-work
- ✓Ask AI for answers with sources and to fill knowledge gaps
- ✓Customizable notifications and live collaboration for agents
- ✓Ticketing system with custom views, statuses, and tags
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $59 | month | Support inbox; Email; Chat widget |
| Professional | $89 | month | Every starter feature, plus; Slack, Telegram, and WhatsApp connector; Broadcasts |
| Enterprise | $139 | month | Every professional feature, plus; Microsoft Teams connector; Customer portal |
| Base | — | month | Account Lists; Default notebooks; Formulas (limit of 2) |
| Premium | $10 | month | Every base feature, plus; Playbooks; Unlimited Ask AI |
| AI Assistants Base | — | month | AI article generation; Copilot (limited); Custom fields (limited) |
| AI Assistants Premium | $50 | month | Unlimited base features, plus; Issue autotranslation; Issue QA |
| AI Agents | $100 | month | Training data; Runbooks; Test playground |