Jira Service Management
Jira Service Management is an AI-powered platform designed to revolutionize IT support and scale service experiences across various teams, including IT, HR, facilities…
Our verdict
Who it's for
Unite teams on a single AI-powered platform to deliver service at scale.
Who should look elsewhere
Can be complex to configure initially
Pros
- +Seamless integration with Atlassian ecosystem
- +Flexible and customizable workflows
- +Free tier for up to 3 agents
- +Strong ITSM and ITIL capabilities
- +Excellent knowledge base integration
Cons
- −Can be complex to configure initially
- −Pricing scales quickly with agent count
- −UI can feel cluttered for simple use cases
- −Some features require add-ons
- −Learning curve for non-technical users
Key features
- ✓ITIL-aligned service desk with incident management
- ✓Self-service portal for customers and employees
- ✓SLA management with real-time tracking
- ✓Asset and configuration management (CMDB)
- ✓Automation rules for workflow efficiency
- ✓Deep integration with Jira Software and Confluence
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | Incident management; Service desk; Knowledge base |
| Standard | $21 | month | All Free features; Automation; Support |
| Premium | $47 | month | AI-powered service desk; Asset management; Advanced reporting |
| Enterprise | — | month | All Premium features; Multi-site support; Dedicated support |
Integrations
Jira