Help Scout
Help Scout is a help desk platform designed for customer-centric teams.
Our verdict
Who it's for
Help Scout is particularly well-suited for growing teams that prioritize a customer-centric approach to support.
Who should look elsewhere
Limited automation
Pros
- +Clean interface
- +Great for small teams
- +Excellent docs platform
Cons
- −Limited automation
- −No free tier
- −Customer Support
- −Live Chat
Key features
- ✓Shared inbox
- ✓Knowledge base
- ✓Live chat widget
- ✓Customer profiles
- ✓Collision detection
- ✓Reporting analytics
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | $22 | month | 2 mailboxes; 1 Docs site; Email and live chat |
| Plus | $44 | month | 5 mailboxes; 2 Docs sites; Facebook Messenger |
| Pro | $65 | month | 25 mailboxes; 10 Docs sites; Enterprise security |
Integrations
SlackShopify