FreshService
Freshservice is an AI-powered IT Service Management (ITSM) platform designed to help IT and business teams deliver faster and better employee service.
Our verdict
Who it's for
AI-powered ITSM platform for simple, scalable IT service and business team collaboration.
Who should look elsewhere
Per-agent pricing adds up with large teams
Pros
- +Intuitive interface - easy to learn
- +Strong ITIL alignment out of the box
- +Excellent mobile apps
- +Good value compared to ServiceNow
- +AI-powered virtual agent (Freddy)
Cons
- −Per-agent pricing adds up with large teams
- −Some advanced features only in higher tiers
- −Reporting could be more powerful
- −Limited customization in lower tiers
Key features
- ✓Incident management with SLA tracking
- ✓Self-service portal for employees
- ✓Asset management and discovery
- ✓Change and release management
- ✓Problem management with root cause analysis
- ✓Knowledge base for IT documentation
- ✓Workflow automation
- ✓Integration with 1000+ apps
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $19 | month | Incident management; Knowledge base; Self-service portal |
| Growth | $49 | month | All Starter features; Asset management; Change management |
| Pro | $95 | month | All Growth features; Release management; Project management |
| Enterprise | $119 | month | All Pro features; Sandbox; Audit logs |