Head to head · 4 tools

Freshdesk vs Gladly vs HubSpot Service vs Zoho CRM

Starting price

$19/month

Starting price

$0.6/month

Starting price

$15/month

Starting price

$14/month

Attribute	Freshdesk	Gladly	HubSpot Service	Zoho CRM
Category	Customer Support & Success	Customer Support & Success	CRM & Customer Management	CRM & Customer Management
Pricing	Paid	Paid	Free tier	Free tier
Starting price	$19/month	$0.6/month	$15/month	$14/month
Free tier	No	No	Yes	Yes
Free trial	Yes	No	Yes	Yes (15d)
Deployment	—	Cloud	—	Cloud
API available	Unknown	Unknown	Unknown	Yes
Platforms	ios, android	—	—	—
Certifications	—	—	—	4
Integrations	4	—	—	—
Company	Founded 2010	—	—	Founded 1996
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	— Unknown	— Unknown	— Unknown
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	— Unknown
Reporting Dashboards	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.