Zoho CRM
Our verdict
Who it's for
Cost-conscious SMBs that want a full-featured CRM with a free tier and strong value.
Who should look elsewhere
Teams needing a large third-party app ecosystem on par with Salesforce or HubSpot.
Pros
- +Free tier and low per-seat pricing (~$14/month)
- +Sales automation, analytics and an AI assistant
- +HIPAA and ISO 27001/27018/27701 certified
Cons
- −Fewer marquee third-party integrations
- −UI can feel busy across the Zoho suite
- −Best value only when standardized on Zoho
Key features
- ✓CRM
- ✓Sales automation
- ✓Analytics
- ✓AI assistant
- ✓Customization
- ✓Zoho ecosystem
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | — | — |
| Standard | $14 | month · per seat | — |
| Professional | $23 | month · per seat | — |
| Enterprise | $40 | month · per seat | — |
| Ultimate | $52 | month · per seat | — |
Capabilities
- Sso Saml
- Yes
- Rbac
- —
- Mobile App
- —
- Webhooks
- —
- Data Export
- —
- Pipeline Management
- Yes
- Marketing Automation
- Yes
- Custom Objects
- —
- Reporting Dashboards
- —
- App Marketplace
- —