Our verdict
Who it's for
Customer service teams that prioritize knowing their customers and fostering long-term relationships will find Gladly most beneficial.
Who should look elsewhere
Expensive
Pros
- +Customer-centric support
- +Good for e-commerce
- +Omnichannel
- +Modern interface
- +Good integrations
Cons
- −Expensive
- −Enterprise focus
- −Customer Support
- −Help Desk
Key features
- ✓Customer service
- ✓People-centered
- ✓Timeline view
- ✓Channels
- ✓Integrations
- ✓AI features
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Hero | — | month | For 10+ agents; Omnichannel support; Customer timelines |
| Superhero | — | month | For enterprises; Heavy usage; Advanced features |
| AI Sidekick | $0.6 | month | Usage-based; AI-assisted responses; Minimum volume required |