Freshdesk
Our verdict
Who it's for
SMBs that want affordable, easy-to-run help-desk ticketing and self-service.
Who should look elsewhere
Teams wanting an ongoing free plan or a published public API here.
Pros
- +Affordable ticketing from ~$19/agent
- +Knowledge base, automation and self-service portal
- +Part of the broader Freshworks suite
Cons
- −No free tier in this listing
- −No public API documented here
- −Advanced automation on higher tiers
Key features
- ✓Ticketing
- ✓Knowledge base
- ✓Automation
- ✓Self-service portal
- ✓Reporting
- ✓Integrations
- ✓Mobile apps
- ✓Omnichannel
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Growth | $19 | month · per seat | — |
| Pro | $55 | month · per seat | — |
| Enterprise | $89 | month · per seat | — |
Capabilities
- Sso Saml
- —
- Rbac
- Yes
- Mobile App
- Ios And Android
- Webhooks
- —
- Data Export
- —
- Ticketing
- Yes
- Live Chat
- —
- Knowledge Base
- —
- Ai Chatbot
- —
- Omnichannel
- Yes
Integrations
SlackGmailMailchimpZoom