Head to head · 4 tools

Crisp vs Freshdesk vs Groove vs Zoho CRM

Starting price

$28/month

Starting price

$19/month

Starting price

$24/month

Starting price

$14/month

Attribute	Crisp	Freshdesk	Groove	Zoho CRM
Category	Customer Support & Success	Customer Support & Success	Customer Support & Success	CRM & Customer Management
Pricing	Free tier	Paid	Paid	Free tier
Starting price	$28/month	$19/month	$24/month	$14/month
Free tier	Yes	No	No	Yes
Free trial	Yes	Yes	Yes	Yes (15d)
Deployment	Cloud	—	Cloud	Cloud
API available	Unknown	Unknown	Unknown	Yes
Platforms	—	ios, android	—	—
Certifications	—	—	—	4
Integrations	2	4	3	—
Company	—	Founded 2010	—	Founded 1996
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	— Unknown	✓ Yes	— Unknown	— Unknown
Mobile App	— Unknown	Ios And Android	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	✓ Yes	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	— Unknown	✓ Yes	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	— Unknown
Reporting Dashboards	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.