Groove
Groove provides helpdesk software for growing support teams.
Our verdict
Who it's for
Groove is best suited for small and growing support teams that are outgrowing email and need a straightforward helpdesk solution.
Who should look elsewhere
Limited features
Pros
- +Simple help desk
- +Good for small teams
- +Knowledge base
- +Fair pricing
- +Easy setup
Cons
- −Limited features
- −Less scalable
- −Customer Support
- −Help Desk
- −Knowledge Base
Key features
- ✓Help desk
- ✓Shared inbox
- ✓Knowledge base
- ✓Live chat
- ✓Reporting
- ✓Integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | $24 | month | Shared inbox; Knowledge base; Live chat widget |
| Plus | $49 | month | All Standard features; Teams; Rules automation |
| Pro | $79 | month | All Plus features; Enterprise integrations; Advanced reporting |
Integrations
SlackHubSpotStripe