Asana vs Freshdesk vs Gladly vs Zoho CRM

Asana+

Starting price

$0

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Freshdesk+

Starting price

$19/month

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Gladly+

Starting price

$0.6/month

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Zoho CRM+

Starting price

$14/month

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Attribute	Asana	Freshdesk	Gladly	Zoho CRM
Category	Project Management	Customer Support & Success	Customer Support & Success	CRM & Customer Management
Pricing	Free tier	Paid	Paid	Free tier
Starting price	✓ $0	$19/month	$0.6/month	$14/month
Free tier	✓ Yes	No	No	✓ Yes
Free trial	✓ Yes	✓ Yes	No	✓ Yes (15d)
Deployment	—	—	Cloud	Cloud
API available	✓ Yes	Unknown	Unknown	✓ Yes
Platforms	android	ios, android	—	—
Certifications	✓ 5	—	—	4
Integrations	✓ 6	4	—	—
Company	Founded 2008	Founded 2010	—	Founded 1996
Feature attributes
Sso Saml	✓ Yes	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	✓ Yes	— Unknown	— Unknown
Mobile App	Android Only	Ios And Android	— Unknown	— Unknown
Webhooks	✓ Yes	— Unknown	— Unknown	— Unknown
Data Export	✓ Yes	— Unknown	— Unknown	— Unknown
View Types	— Unknown	— Unknown	— Unknown	— Unknown
Time Tracking	✓ Yes	— Unknown	— Unknown	— Unknown
Dependencies	✓ Yes	— Unknown	— Unknown	— Unknown
Workload Management	✓ Yes	— Unknown	— Unknown	— Unknown
Automations	✓ Yes	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	✓ Yes	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	— Unknown	✓ Yes	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	— Unknown
Reporting Dashboards	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.