Head to head · 4 tools

AppFolio vs Freshdesk vs Gorgias vs Help Scout

Starting price

—

Starting price

$19/month

Starting price

$40/month

Starting price

$22/month

Attribute	AppFolio	Freshdesk	Gorgias	Help Scout
Category	Real Estate & Property	Customer Support & Success	Customer Support & Success	Customer Support & Success
Pricing	Paid	Paid	Paid	Paid
Starting price	—	$19/month	$40/month	$22/month
Free tier	No	No	No	No
Free trial	Yes	Yes	Yes	Yes
Deployment	—	—	Cloud	Cloud
API available	Unknown	Unknown	Unknown	Unknown
Platforms	—	ios, android	—	ios, android
Certifications	2	—	—	—
Integrations	—	4	—	2
Company	Founded 2006	Founded 2010	—	Founded 2011
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	— Unknown
Rbac	— Unknown	✓ Yes	— Unknown	— Unknown
Mobile App	— Unknown	Ios And Android	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Tenant Portal	— Unknown	— Unknown	— Unknown	— Unknown
Online Rent Payment	— Unknown	— Unknown	— Unknown	— Unknown
Maintenance Requests	✓ Yes	— Unknown	— Unknown	— Unknown
Accounting Included	✓ Yes	— Unknown	— Unknown	— Unknown
Property Type	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	✓ Yes	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	— Unknown	✓ Yes	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.