Gorgias
Gorgias handles customer support for e-commerce businesses.
Our verdict
Who it's for
E-commerce support teams that handle a high volume of order-related questions benefit most from Gorgias, because its deep store integration and automation rules reduce…
Who should look elsewhere
Expensive per ticket
Pros
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Good analytics
Cons
- −Expensive per ticket
- −E-commerce focused only
- −Customer Support
- −E-commerce
- −Live Chat
Key features
- ✓E-commerce helpdesk
- ✓Automation
- ✓Shopify integration
- ✓Macros
- ✓Revenue tracking
- ✓Live chat
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $40 | month | 50 tickets / month; 30 automated interactions; Helpdesk $10/mo (then $0.40 per-ticket fee past limit) |
| Basic | $77 | month | 300 tickets / month; 30 automated interactions; Helpdesk $50/mo (then $0.40 per-ticket fee past limit) |
| Pro | $471 | month | 2,000 tickets / month; 190 automated interactions; Helpdesk $300/mo (then $0.36 per-ticket fee past limit) |
| Advanced | $1227 | month | 5,000 tickets / month; 530 automated interactions; Helpdesk $750/mo (then $0.36 per-ticket fee past limit) |
| Custom | — | month | For teams over 5,000 conversations a month; Complex security, compliance, or integration needs; SSO (SAML), audit logs, SCIM provisioning |