UVdesk
UVdesk provides a comprehensive helpdesk system designed to streamline customer support for e-commerce businesses, online marketplaces, and multichannel operations.
Our verdict
Who it's for
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Who should look elsewhere
Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
Pros
- +Available as both open-source and SaaS, offering flexibility.
- +Strong integration with various e-commerce platforms and marketplaces.
- +Comprehensive set of features for efficient ticket management and customer support.
- +Automated workflows and saved replies improve agent productivity.
- +Includes a knowledge base for self-service support.
Cons
- −Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- −The website does not provide clear pricing tiers for the SaaS version.
Key features
- ✓Open Source PHP-based Helpdesk System
- ✓SaaS-based Helpdesk Solution
- ✓Marketplace Integration (Amazon, eBay, Etsy, Flipkart)
- ✓E-commerce Store Integration (Magento, Prestashop, Shopify, CS-Cart, Opencart)
- ✓Website Front Office Forms (Contact, Feedback, Suggestion)
- ✓Mailbox Integration (Gmail, Yahoo mail, Hotmail)
- ✓E-commerce/CMS Helpdesk Extensions (Shopify, Magento 2, Opencart, Prestashop, WordPress)
- ✓Fetch Order Details from E-commerce Stores
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | — | month | Unlimited agents; Download Free forever, manage UVdesk Open Source at your server; Security Company Setting Workflow |
| Medium Scale Industry (Monthly) | $22 | month | Minimum 2 Agents; Basic Features; eCommerce Multi-Channel Integration |
| Medium Scale Industry (Annually) | $192 | month | Minimum 2 Agents; Basic Features; eCommerce Multi-Channel Integration |
| Large Scale Industry (Monthly) | $36 | month | Minimum 2 Agents; Pro Features; Full Portal Customization |
| Large Scale Industry (Annually) | $360 | month | Minimum 2 Agents; Pro Features; Full Portal Customization |
Integrations
ShopifyWordPressGmailGoogle CalendarGitHub