Userback
Userback is a comprehensive user feedback software designed for product teams to streamline the process of collecting, understanding, and acting on user feedback.
Our verdict
Who it's for
Collect, understand, and act on user feedback to build better products faster.
Who should look elsewhere
Core technical capabilities like session replay, AI feedback insights, and developer context (console logs and network requests) are gated behind a paid plan, while the mobile SDK and REST API require the top tier.
Pros
- +Collects feedback effortlessly from various sources.
- +Provides complete context for each feedback item, reducing follow-up questions.
- +Streamlines workflows and accelerates issue resolution through integrations and automation.
- +Helps prioritize features based on user input and close the feedback loop.
- +Secure by design with GDPR compliance, SOC 2 Type II, and encryption.
Cons
- −Core technical capabilities like session replay, AI feedback insights, and developer context (console logs and network requests) are gated behind a paid plan, while the mobile SDK and REST API require the top tier.
- −There is no white-label option, and the public roadmap Feature Portal is a paid add-on rather than being included, which frustrates agencies that want branded, all-in pricing.
- −Non-technical clients often struggle with the floating feedback widget, clicking it and not knowing what to do next, since there is no automatic first-run walkthrough or tooltip.
- −It cannot capture full-page screenshots, a limitation reviewers repeatedly flag when documenting issues below the fold.
Key features
- ✓Feedback Widget (customizable)
- ✓User Surveys (targeted, templates)
- ✓Feature Portal (voting, collaboration)
- ✓Browser Extension
- ✓Screen Annotation
- ✓Video Feedback
- ✓Session Replay
- ✓User Identification
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free Forever | — | month | Collect unlimited feedback; 2 feedback projects; 7-day feedback availability |
| Team | $7 | month | Everything in Free; Unlimited feedback availability; Optional feature portal Add-on |
| Business | $15 | month | Everything in Team; 25 feedback projects; AI Assist |
| Business Plus | $23 | month | Everything in Business; Unlimited projects; Advanced privacy controls |
| Feature Portal Add-on | $31 | month | Collect, prioritize, and manage feature requests with a customizable Feature Portal; Gather feature requests effortlessly; Prioritize ideas with user voting |
Integrations
SlackZapierGitHubNotionJiraMicrosoft TeamsTrelloAsanaWordPress