AskNicely
AskNicely is a customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time.
Our verdict
Who it's for
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
Who should look elsewhere
No explicit mention of a free tier or transparent pricing on the website.
Pros
- +Engaging, conversational surveys lead to higher response rates and richer insights.
- +Real-time feedback and analytics enable quick action and continuous improvement.
- +Empowers frontline teams with actionable data and motivation.
- +Integrates with existing CRMs and other tools for seamless workflows.
- +Helps standardize customer experience across multiple locations.
Cons
- −No explicit mention of a free tier or transparent pricing on the website.
- −Requires integration with existing systems for full benefit, which might have setup overhead.
Key features
- ✓Multi-channel feedback collection (email, SMS, in-app, in-store)
- ✓Conversational, AI-powered survey builder (NPS, CSAT, 5-star)
- ✓Real-time CX dashboards and performance leaderboards
- ✓AI text analysis for sentiment and theme identification
- ✓Workflow automation for feedback response and follow-ups
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Learn | — | month | Unlimited users; From 500 responses; price scales with response volume; AI powered surveys |
| Grow | — | month | Everything in Learn; AI Insight reports; Real-time TV display |
| Transform | — | month | Everything in Grow; In app surveys; White label surveys |