Unthread Slack
Unthread is an AI-native helpdesk designed to streamline support operations directly within Slack.
Our verdict
Who it's for
AI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
Who should look elsewhere
Minimum 3 seats required for the Basic plan.
Pros
- +Resolves tickets faster with AI-powered automation.
- +Integrates seamlessly into Slack, reducing context switching.
- +Consolidates multiple support channels into one platform.
- +Offers advanced AI analytics for performance insights.
- +Provides enterprise-grade security and customization options.
Cons
- −Minimum 3 seats required for the Basic plan.
- −Pricing is per agent, which can increase costs for larger teams.
- −Advanced features like SSO and custom integrations are only available on the Enterprise plan.
Key features
- ✓Slack-native ticket intake and responses
- ✓Agentic AI for deflection and automation
- ✓Knowledge Base for identifying and closing knowledge gaps
- ✓AI Analytics engine
- ✓Powerful automations with any tool
- ✓Conversational ticketing in Slack
- ✓AI assignment of conversations
- ✓Unified Slack inbox for all conversations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Basic | $75 | month | Conversation tracking; SLAs and assignments; Slack Inbox |
| Pro | — | month | Everything in Basic; AI automation builder; Self-learning documentation |
| Enterprise | — | month | Custom integrations; Single sign-on (SSO); HRIS integration & directory sync |
Integrations
Google SheetsSlackMicrosoft TeamsJiraLinearHubSpotSalesforceNotionGitHubAsanaGoogle DriveStripeZapierIntercom