Trudesk
Trudesk is a free, open-source help desk solution designed to streamline customer support and internal communication.
Our verdict
Who it's for
An open-source help desk solution for real-time ticket management and team communication.
Who should look elsewhere
Limited information provided on advanced features or integrations
Pros
- +Free and open-source
- +Keeps everyone updated with real-time tickets
- +Offers granular control over user permissions
- +Facilitates easy communication with built-in messaging
Cons
- −Limited information provided on advanced features or integrations
- −Requires self-hosting and management as an open-source solution
Key features
- ✓Real-time tickets
- ✓Customizable permissions
- ✓Real-time private messaging
- ✓Agent access control
- ✓Customer access control
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Trudesk Cloud | — | month | — |