TOPdesk
TOPdesk is a service management platform that helps IT, FM, and HR teams deliver great service with ticketing, asset management, and self-service portals.
Our verdict
Who it's for
Service management software made easy
Who should look elsewhere
No specific pricing information is immediately available without further action.
Pros
- +Categorizes and prioritizes incoming tickets, automatically assigning them to the correct service desk employee.
- +Integrates a knowledge base to store and share collective knowledge, reducing repetitive tasks.
- +Provides clear overviews of key performance indicators to identify bottlenecks and optimization potential.
- +Offers a self-service portal for users to submit tickets, read FAQs, and check request statuses 24/7.
- +Manages inventory by tracking asset usage, interconnections, and the impact of asset failures.
Cons
- −No specific pricing information is immediately available without further action.
- −Requires acceptance of marketing cookies to view embedded video content.
- −The 24/5 support schedule may not cover all global time zones for immediate assistance.
Key features
- ✓Incident management
- ✓Asset management
- ✓Self-service
- ✓Reporting
- ✓Integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Essential | $76 | month | Basic ticketing; Incident management; Self-service portal |
| Engaged | $109 | month | Advanced ITSM; Change management; Knowledge base |
| Excellent | $155 | month | Project management; Service catalog; Live chat |
Integrations
Microsoft Teams