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Thena
Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels.
Our verdict
Who it's for
AI customer support for B2B teams, unifying Slack, email, and chat for faster resolutions.
Who should look elsewhere
Pricing is per user, which can become costly for larger teams.
Pros
- +Consolidates customer communication from various B2B channels into one platform.
- +AI automation significantly reduces manual effort and speeds up resolution times.
- +Proactive communication features help reduce inbound tickets and improve customer satisfaction.
- +Offers a free plan and a 30-day free trial for the Standard plan.
- +Designed specifically for the context and speed required in B2B support.
Cons
- −Pricing is per user, which can become costly for larger teams.
- −Advanced AI features like custom deployments are only available in higher-tier plans.
- −Requires integration with existing communication channels, which might have an initial setup overhead.
Key features
- ✓Omni-channel support (Slack, Email, Web Chat, MS Teams, Discord)
- ✓AI ticket detection, summaries, and tagging
- ✓AI auto-responses and co-pilot for agents
- ✓Automated ticket triaging and routing
- ✓Customizable support boards and role-based controls
- ✓Branded private or public help centers (knowledge base)
- ✓Multi-channel broadcasts for Slack and email
- ✓Measurable impact tracking for broadcasts (opens, engagement)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $29 | month | Up to 5 user seats; Up to 1,000 tickets/month; Slack & email |
| Standard | $79 | month | Everything in Starter; AI web chat; AI agent studio |
| Enterprise | $119 | month | Everything in Standard; AI agent custom deployments; MS Teams |
Integrations
SlackMicrosoft Teams