Our verdict
Who it's for
Best for Customer Support & Success teams that want real-time collaboration.
Who should look elsewhere
Teams whose needs fall outside Customer Support & Success.
Pros
- +Free trial available
- +Entry price $49/mo, above the Customer Support & Success median ($29)
- +3 plan tiers, from Essential Support to Complete Suite
- +Real-time collaboration
- +AI-powered
Key features
- ✓Real-time collaboration
- ✓AI-powered
- ✓Analytics & reporting
- ✓Templates library
- ✓Free trial
- ✓3-tier pricing
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Essential Support | $49 | month | Customer management; Advanced ticketing; Customer self-service |
| Enterprise Support | $69 | month | All Essential features; Asset management; SLA management |
| Complete Suite | $119 | month | All Enterprise features; Multiple customer hubs; Multiple brands |