Stonly
Stonly is a knowledge management platform designed to enhance customer service by empowering both support agents and customers.
Our verdict
Who it's for
The knowledge platform for better, faster customer service with personalized knowledge, AI, and automation.
Who should look elsewhere
Pricing for Enterprise features requires a custom quote.
Pros
- +Significantly decreases support tickets and resolution times.
- +Reduces agent training time and errors.
- +Empowers customers to self-serve effectively.
- +Provides reliable AI assistance based on verified knowledge.
- +Integrates seamlessly with existing help desk tools.
Cons
- −Pricing for Enterprise features requires a custom quote.
- −Specific limitations on guide views and team members for the Small Business plan.
Key features
- ✓Interactive Guides and Articles
- ✓Conversational AI Bot for customer self-service
- ✓AI Agent Assist for ticket summarization and response generation
- ✓Help Desk Integrations (Zendesk, Freshdesk, Salesforce, ServiceNow)
- ✓Versioning and Access Rights
- ✓Multimedia Editor and WYSIWYG Editor
- ✓Auto-Translate and Multi-language support
- ✓Workflow Editor and Content Migration
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Small Business | — | month | Unlimited guides and tours; Multiple languages; 1 knowledge base |
| Enterprise | — | month | Unlimited guides; Embed guides anywhere; Multiple languages |
| Basic | — | month | 400 guide views/mo; 5 published guides (in a single language, with up to 100 steps per guide); 1 team member |
Integrations
Salesforce