SeaTicket
SeaTicket is an AI-powered unified issue management platform designed to centralize support issues from various sources into a single workspace.
Our verdict
Who it's for
Unify and resolve all your support issues with AI agents
Who should look elsewhere
AI-powered features rely on a credit system, which may require additional purchases for high usage.
Pros
- +Centralizes diverse issue sources, simplifying management.
- +AI agents automate resolution and provide intelligent suggestions, boosting efficiency.
- +Transforms resolved issues into a reusable knowledge base, improving future support.
- +Supports unlimited team members across all plans, fostering collaboration.
- +Offers a free tier for individuals and small teams to get started.
Cons
- −AI-powered features rely on a credit system, which may require additional purchases for high usage.
- −Advanced features like reporting, SSO, and dedicated support are limited to higher-tier plans.
- −Issue limits per plan might necessitate frequent upgrades for growing teams.
Key features
- ✓Multi-channel issue aggregation (GitHub, forums, email, website tickets)
- ✓AI agent for autonomous issue resolution and suggestions
- ✓Data linking for records like tickets, issues, tasks, and documents
- ✓Team collaboration tools for issue resolution
- ✓Automatic creation and tracking of tickets
- ✓Identification of recurring problems across channels
- ✓Conversion of resolved issues into a searchable knowledge base
- ✓Cross-channel similar issue detection
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | Up to 1,000 issues; 100 AI credits / month; Community support |
| Starter | $25 | month | Up to 2,500 issues; 500 AI credits / month; Email support |
| Pro | $100 | month | Up to 10,000 issues; 2,000 AI credits / month; Priority support |
| Business | $500 | month | Up to 50,000 issues; 10,000 AI credits / month; Advanced reporting and analytics |
| Enterprise | — | month | Custom issue limits; Custom AI credit allocation; Enterprise security options |