Owlish
Owlish provides AI agents that automate customer support by leveraging your existing knowledge base.
Our verdict
Who it's for
AI customer support agents trained on your documentation for end-to-end resolution.
Who should look elsewhere
Dedicated language controls (forced reply language, locale reporting, per-language routing) are still on the roadmap.
Pros
- +Prevents AI hallucinations by grounding answers in provided sources and citing them.
- +Seamlessly integrates human operators into the AI workflow with clean handoffs and context.
- +Quick setup, allowing teams to deploy a live agent in under ten minutes.
- +Comprehensive analytics help identify and address knowledge gaps for continuous improvement.
- +Supports deployment across a wide range of channels, including web, team chat, and social media.
Cons
- −Dedicated language controls (forced reply language, locale reporting, per-language routing) are still on the roadmap.
- −Free plan has limited chat sessions (25/month) and knowledge base capacity (0.5 MB).
- −Advanced features like API access and monthly auto-sync are only available on higher-tier plans.
Key features
- ✓AI agents trained on your documentation (websites, PDFs, DOCX, Markdown, CSV)
- ✓Grounded answers with source citations to prevent hallucinations
- ✓Human handoff with full transcript and context to operators
- ✓Shared inbox across multiple communication channels
- ✓Whisper mode for human operators during live conversations
- ✓Analytics dashboard for CSAT, escalation reasons, and knowledge gaps
- ✓Customizable web widget with branding and persona settings
- ✓Scheduled auto-sync for knowledge base content
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 1 AI agent; 25 Chat Sessions / month; 0.5 MB Knowledge base capacity |
| Starter | $39 | month | 1 AI agent; 100 Chat Sessions / month; 10 MB Knowledge base capacity |
| Growth | $119 | month | 2 AI agents; 400 Chat Sessions / month; 20 MB Knowledge base capacity |
| Scale | $359 | month | 3 AI agents; 1,000 Chat Sessions / month; 40 MB Knowledge base capacity |
Integrations
SlackMicrosoft Teams