NICE NEVA
NICE NEVA is a component of the broader NICE CXone platform, focusing specifically on desktop and process analytics to enhance automation ROI and improve employee perf…
Our verdict
Who it's for
Optimize employee performance and automate processes with AI-driven desktop and process analytics.
Who should look elsewhere
Requires integration into existing desktop and process environments.
Pros
- +Provides scientific, data-backed insights for automation decisions.
- +Streamlines the identification and implementation of automation opportunities.
- +Supports continuous improvement with ongoing process mapping and prioritization.
- +Enhances return on investment for automation initiatives.
- +Improves employee performance through optimized processes.
Cons
- −Requires integration into existing desktop and process environments.
- −Specific pricing for NEVA is not publicly listed and requires a quote.
- −May require initial setup and configuration to accurately capture relevant data.
Key features
- ✓AI-driven data collection and analysis
- ✓Process prioritization and recommendation engine
- ✓One-click conversion of recommendations to automation flows
- ✓Continuous process mapping
- ✓Desktop and interaction data analysis
- ✓Performance success factor identification
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| CXone Mpower Omnichannel Suite | $110 | month | Voice and Digital channels; Omnichannel Routing and Orchestration; Proactive engagement |
| CXone Mpower Essential Suite | $135 | month | Voice and Digital channels; Omnichannel Routing and Orchestration; Proactive engagement |
| CXone Mpower Core Suite | $169 | month | Voice and Digital channels; Omnichannel Routing and Orchestration; Proactive engagement |
| CXone Mpower Complete Suite | $209 | month | Voice and Digital channels; Omnichannel Routing and Orchestration; Proactive engagement |
| CXone Mpower Ultimate Suite | $249 | month | Voice and Digital channels; Omnichannel Routing and Orchestration; Proactive engagement |
| The Ultimate Banking Experience | $249 | month | Banking engagement hub; Customer self-service automation; Trusted Identity & Messaging* |
| The Ultimate Insurance Experience | $249 | month | Insurance engagement and compliance hub; Policyholder self-service automation; Proactive engagement AI agent* |
| The Ultimate Healthcare Experience | $249 | month | Healthcare engagement hub*; Patient self-service automation; Proactive patient engagement AI agent* |
| The Ultimate Retail Experience | $249 | month | Retail interactions hub; Customer self-service automation; Retail e-commerce conversion booster |
| The Ultimate Government Experience | $2 | month | NiCE for Corrections; NiCE for Medicaid; NiCE for Education** |