Mojo Helpdesk
Mojo Helpdesk is an all-in-one help desk platform designed to simplify customer support, automate ticket management, and accelerate resolution times.
Our verdict
Who it's for
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Who should look elsewhere
The case study mentions a 2026 date, which might be a typo or future-dated content.
Pros
- +Significantly reduces response times with AI and automation.
- +Easy to set up and use, requiring zero training for agents.
- +Comprehensive features for managing tickets, knowledge base, and assets.
- +Offers strong security and compliance features (HIPAA, SOC 2).
- +Customizable and affordable, suitable for various business sizes.
Cons
- −The case study mentions a 2026 date, which might be a typo or future-dated content.
- −No explicit mention of mobile app availability for agents or customers.
Key features
- ✓AI-powered ticket management
- ✓Automated responses and intelligent routing
- ✓Searchable knowledge base
- ✓Ticket assignment, prioritization, and tagging
- ✓Workflow automation and business rules (bots)
- ✓Customer ticket portal
- ✓Round robin assignments
- ✓Email integration
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Team | $14 | month | Unlimited number of tickets but limited storage, queues, and automation; 25 agents max; Full ticket tracking |
| Business | $24 | month | Plenty of storage, queues, forms, triggers and automation; 100 agents max; Agent permissions |
| Enterprise | $34 | month | Ideal for businesses who run a mission-critical ticket tracking and helpdesk; Unlimited agents; Advanced reporting |
Integrations
ZapierSlackGitHub