LiveHelpNow
LiveHelpNow provides comprehensive omnichannel customer support solutions designed to streamline communications, improve agent efficiency, and enhance customer satisfa…
Our verdict
Who it's for
Omnichannel support software to transform customer service and empower agents.
Who should look elsewhere
No explicit mention of a free trial, only a demo.
Pros
- +Consolidates all customer communication channels into one platform.
- +AI-powered features significantly reduce agent workload and provide 24/7 support.
- +Offers robust analytics for performance monitoring and customer insights.
- +Strong security measures for handling sensitive customer data.
- +Includes free training and support for quick team onboarding.
Cons
- −No explicit mention of a free trial, only a demo.
- −Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- −The website focuses heavily on features without specific use cases for different business sizes.
Key features
- ✓Omni-Communications (SMS, email, live chat, Facebook)
- ✓AI-driven Chat Tools (chat sneak peek, language translation, file sharing, video chat, automations, supervisor whisper)
- ✓Insights and Analytics Reports and Dashboards
- ✓AI Customer Service Chatbot (Hue)
- ✓Key Integrations (CRM, CMS, knowledge base, social media)
- ✓Unified Inbox
- ✓Conversion Tracking
- ✓Ironclad Security (PCI, PHI, HIPAA compliance)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free plan | — | month | — |
| Live chat and texting | $25 | month | Omnichannel communications; SMS/text-to-chat (500 text messages per license included); ChatGPT Agent Assistant |
| Ticket Management | $25 | month | Unified Email/Ticket inbox; Support portal; Automations & Triggers |
| Knowledge Base | $25 | month | Unlimited articles; Support portal; AI Content Writer |