Livechat
LiveChat is a customer service platform offering live chat, AI-powered assistance, ticketing, and multi-channel messaging for sales and support teams.
Our verdict
Who it's for
Customer service chat software
Who should look elsewhere
Expensive
Pros
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Cons
- −Expensive
- −Per-seat pricing
- −Features spread across products
- −UI dated
- −Better modern alternatives
Key features
- ✓Live chat
- ✓AI Copilot
- ✓Multi-channel messaging
- ✓Facebook Messenger
- ✓Apple Messages
- ✓Visitor tracking
- ✓Chat campaigns
- ✓Reporting
- ✓Ticketing
- ✓200+ integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $20 | month | 1 user; Basic customization; 60 days chat history |
| Team | $41 | month | Up to 400 users; Advanced customization; Unlimited chat history |
| Business | $59 | month | All Team features; Staff scheduling; Work scheduler |