Liveagent
LiveAgent handles customer support across channels.
Our verdict
Who it's for
Growing support teams that require a full-featured helpdesk choose LiveAgent for its comprehensive support tools.
Who should look elsewhere
UI dated
Pros
- +Help desk software
- +Good for support
- +Fair pricing
- +Multiple channels
- +Good features
Cons
- −UI dated
- −Learning curve
- −Help Desk
- −Live Chat
- −Call Center
Key features
- ✓Help desk
- ✓Live chat
- ✓Call center
- ✓Social media
- ✓Ticketing
- ✓Knowledge base
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Small Business | $15 | month | Ticketing; Live chat; Knowledge base |
| Medium Business | $29 | month | All Small; Call center; IVR |
| Large Business | $49 | month | All Medium; SSO; Custom roles |
| Enterprise | $69 | month | All Large; Dedicated manager; Priority support |