Keeping
Keeping is a shared inbox solution that turns Google Workspace (Gmail) into a team-based help desk.
Our verdict
Who it's for
Transform Gmail into a powerful shared inbox and help desk for your team.
Who should look elsewhere
Requires a paid subscription, no free tier available.
Pros
- +Seamlessly integrates with Gmail, requiring no new logins or training.
- +Prevents email overlap and improves team accountability with assignment and collision detection.
- +Offers robust analytics to track performance and identify bottlenecks.
- +Easy to set up and use with a Chrome extension.
- +Scalable with unlimited shared mailboxes in higher tiers.
Cons
- −Requires a paid subscription, no free tier available.
- −Reliance on Gmail means users are tied to the Google ecosystem.
- −Some advanced features like unlimited integrations are only available in higher-priced plans.
Key features
- ✓Shared Inboxes within Gmail
- ✓Email Assignment and Tracking
- ✓Collision Detection (prevents double replies)
- ✓Internal Notes with @mentions
- ✓Email Templates for quick responses
- ✓Custom Tags for organization and prioritization
- ✓Performance Analytics and Reporting
- ✓Workflows for automation (assigning, tagging, processing emails)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Essential | $14 | month | 2 Shared mailboxes; Autoresponder; Shared notes with @mentions |
| Advanced | $24 | month | Everything in Essentials; Unlimited shared mailboxes; CSAT Survey & Reports |
| Enterprise | $49 | month | Everything in Advanced; SLA uptime guarantee; Custom contract & payment terms |