Kayako
Kayako takes a different approach to customer support by focusing on creating a unified view of every customer interaction.
Our verdict
Who it's for
Unified customer service platform for modern support teams
Who should look elsewhere
Pricing can add up with larger teams
Pros
- +Great context across conversations
- +Collaborative agent features
- +Clean interface
Cons
- −Pricing can add up with larger teams
- −Mobile app could be better
- −Limited customization options
Key features
- ✓Unified inbox
- ✓Customer journey mapping
- ✓Live chat
- ✓Help center
- ✓Automations
- ✓Reporting
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Growth | $30 | month | Live chat; Email support; Help center |
| Scale | $60 | month | All Growth features; Automation; Integrations |
| Enterprise | — | month | All Scale features; Custom development; Dedicated success manager |