I
Issuetrak
Issuetrak is a comprehensive customer support and issue tracking software designed for service-driven industries such as manufacturing, financial institutions, propert…
Our verdict
Who it's for
Streamline customer support and issue tracking with flexible, customizable workflows.
Who should look elsewhere
No free tier or trial explicitly mentioned, suggesting a paid-only model.
Pros
- +Highly customizable to match specific business processes and workflows.
- +Dedicated implementation team and ongoing support ensure smooth setup and adoption.
- +Offers both cloud and on-premises deployment for data control flexibility.
- +Centralizes communication and issue management, reducing reliance on disparate tools.
- +Strong security features including SOC 2 certification and granular user access control.
Cons
- −No free tier or trial explicitly mentioned, suggesting a paid-only model.
- −Requires initial setup and configuration, which might be complex for some users without expert assistance.
- −Specific pricing details are not publicly available, requiring direct contact for quotes.
Key features
- ✓Customizable Workflows
- ✓Automated Notifications and Escalation Rules
- ✓Real-time Reporting and Dashboards
- ✓Omnichannel Issue Submission (in-product, chat, webforms, email-to-ticket)
- ✓Custom Webforms for Ticket Creation
- ✓Knowledge Base for Self-Service
- ✓User Access Control with Roles and Permissions
- ✓Cloud and On-Premises Deployment Options
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Cloud Annual | $876 | month | Unlimited Users with Free Agents; US-Based Support; Automatic software updates with expert maintenance included |
| On-Premises Annual | $1059 | month | Unlimited Users with Free Agents; US-Based Support; Perpetual or Annual licenses available |