Hiver
Hiver is an AI-powered customer service platform designed to help teams manage customer interactions across multiple channels efficiently.
Our verdict
Who it's for
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Who should look elsewhere
Gmail only
Pros
- +Gmail shared inbox
- +Team collaboration
- +Good for support
- +Easy setup
- +Email management
Cons
- −Gmail only
- −Per-user pricing
- −Limited features
- −Better standalone options
- −Learning curve
Key features
- ✓Gmail collaboration
- ✓Shared inbox
- ✓Email delegation
- ✓Analytics
- ✓SLA management
- ✓Automation
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | Multi-channel shared inboxes; Ticketing; Live chat |
| Lite | $19 | month | Customer portal; Workflow automations; Round-robin assignment |
| Growth | $29 | month | All Lite features; Team performance analytics; Custom reports |
| Pro | $49 | month | All Growth features; Chatbots; CSAT survey |
| Elite | — | month | Skill-based routing; Custom roles; HIPAA compliance |
Integrations
Google SheetsSlackGoogle CalendarGmailMicrosoft TeamsMicrosoft 365DropboxJiraSalesforceHubSpotZapierNotionTrelloAsanaWordPressShopifyWebflowDiscordFigmaLinearZoomIntercomMailchimpAirtableStripeGitHub