Our verdict
Who it's for
Best for Customer Support & Success teams on a budget that want real-time collaboration.
Who should look elsewhere
Teams whose needs fall outside Customer Support & Success.
Pros
- +Free trial available
- +Entry price $15/mo, below the Customer Support & Success median ($29)
- +3 plan tiers, from Standard to Advanced
- +Real-time collaboration
- +AI-powered
Cons
- −Per-seat pricing adds up for larger teams
Key features
- ✓Real-time collaboration
- ✓AI-powered
- ✓Workflow automation
- ✓Analytics & reporting
- ✓Free trial
- ✓3-tier pricing
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | $15 | month · per seat | Minimum 2, Maximum 10 users; 3 Shared Inboxes; 15 Saved Replies |
| Premium | $29 | month | All Standard Features; Minimum 2 users; 10 Shared Inboxes |
| Advanced | $49 | month | All Premium Features; Minimum 3 users; 30 Shared Inboxes |