Helpshift
Helpshift is an AI-first customer service platform designed to elevate customer experience by combining artificial intelligence with human collaboration.
Our verdict
Who it's for
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Who should look elsewhere
Pricing is not transparent for Growth and Enterprise plans, requiring custom quotes.
Pros
- +Significantly reduces support TCO and ticket volume through automation.
- +Improves customer satisfaction (CSAT) with instant, personalized support.
- +Enhances agent productivity by automating routine tasks and providing AI tools.
- +Offers comprehensive multi-lingual support for global operations.
- +Seamlessly integrates self-service with guided human assistance.
Cons
- −Pricing is not transparent for Growth and Enterprise plans, requiring custom quotes.
- −Social messaging is currently in Beta for some platforms.
- −AI Agent Copilot is an additional cost.
Key features
- ✓AI-Powered Self-Service Help Center with intelligent article recommendations
- ✓Smart Intents for effortless issue navigation and automatic query classification
- ✓Generative AI Answers for dynamic, conversational responses from knowledge base
- ✓Custom Bots & Automation for guided service and repetitive task handling
- ✓AI-Enhanced Agent Workspace with real-time translation and sentiment analysis
- ✓AI Agent Copilot for agent assistance
- ✓Omni-platform Async and Live Messaging (in-app, web, PC, console)
- ✓Social Messaging integration (WhatsApp, Discord, Facebook)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $150 | month | AI Agent and Automation; Smart Intent AI (1 Menu); AI Powered Answers |
| Growth | — | month | AI Agent and Automation; Smart Intent AI (2 Menus); AI Powered Answers |
| Enterprise | — | month | AI Agent and Automation; Smart Intent AI (2 Menus); AI Powered Answers |