Helply
Helply provides AI-powered customer support agents designed to automate repetitive tasks and improve resolution rates.
Our verdict
Who it's for
AI agent for customer support that guarantees results and takes real actions.
Who should look elsewhere
Pricing is based on message credits, which might be hard to predict for some businesses.
Pros
- +Guaranteed 65% AI resolution rate or money back.
- +Dedicated AI support engineer for all customers (VIP Concierge program).
- +AI can take real actions (refunds, invoices, plan changes) beyond just answering questions.
- +Hallucination-proof escalation ensures accuracy and trust.
- +Gap Finder feature helps continuously improve knowledge base and AI performance.
Cons
- −Pricing is based on message credits, which might be hard to predict for some businesses.
- −Add-ons like removing branding and extra credits/agents/seats incur additional costs.
Key features
- ✓65% AI Resolution Guarantee
- ✓14-Day Live Deployment
- ✓Hallucination-Proof Escalation to human agents with full context
- ✓Automated Refunds based on rules
- ✓Automated Plan Guidance for upgrades/downgrades
- ✓Automated Invoice Delivery and billing inquiries
- ✓Knowledge Base Training and Auto-Sync (docs, Notion, FAQs)
- ✓Gap Finder to identify unaddressed customer questions
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $0 | month | 500 message credits/mo; 1 AI Agent; 1 Gap Finder runs/mo |
| Growth | $29 | month | Everything in Starter; 12,000 message credits/mo; 2 Gap Finder runs/mo |
| Scale | $99 | month | Everything in Growth; 40,000 message credits/mo; 3 Gap Finder runs/mo |
| Enterprise | — | month | Everything in Scale; Unlimited AI Answers/mo; Unlimited Gap Finder/mo |