Halp Ticketing
Jira Service Management (formerly Halp Ticketing) is a comprehensive service desk solution designed for small to large teams to manage incoming requests efficiently.
Our verdict
Who it's for
High-powered help desk software built for growing teams to manage requests and deliver exceptional service.
Who should look elsewhere
May have a learning curve for new users due to its extensive features.
Pros
- +Reduces reliance on email and spreadsheets for request management.
- +Enables support directly within popular chat platforms.
- +Highly customizable with low/no-code options and templates.
- +Supports both IT Service Management and broader Enterprise Service Management.
- +Provides robust reporting and analytics for performance monitoring.
Cons
- −May have a learning curve for new users due to its extensive features.
- −Integration with existing Atlassian products might be a prerequisite for full benefit.
Key features
- ✓Chat Support (Slack, Microsoft Teams integration)
- ✓400+ forms and templates
- ✓Automated workflows (auto-reply, auto-assign)
- ✓Knowledge Management (self-service, knowledge articles)
- ✓Deliver on SLAs (prioritized queues)
- ✓Flexible asset and configuration management
- ✓Multi-channel support (chat, email, portal)
- ✓Request Management
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Premium | — | month | 99.9% uptime SLA; unlimited storage; Premium Support |
Integrations
SlackMicrosoft Teams