Halo ITSM
Halo ITSM is a unified IT service management platform with ITIL-aligned processes for incident, problem, change, and asset management.
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Our verdict
Who it's for
ITIL-aligned service management
Who should look elsewhere
Per-agent pricing adds up for large teams
Pros
- +Simple all-inclusive pricing with no feature tiers or locked functionality
- +All modules including asset management included in base license
- +Scales from small IT teams to enterprise deployments of 250+ agents
- +Strong adoption across public sector, healthcare, and education
Cons
- −Per-agent pricing adds up for large teams
- −Requires sales engagement for enterprise volume discounts
- −Less well-known than some other ITSM platforms
Key features
- ✓ITIL-aligned incident, problem, and change management
- ✓AI-powered ticket management and knowledge creation
- ✓Configuration Management Database (CMDB) and asset tracking
- ✓Self-service portal for end-user service requests
- ✓Knowledge management and documentation system
- ✓SLA management with automated escalation rules
- ✓Integration with third-party applications and tools
- ✓Reporting and analytics dashboards
Pricing
No public pricing plans recorded.