Gleap
Gleap is an AI-powered customer support operating system designed to close the support feedback loop and transform customer interactions into actionable product insights.
Our verdict
Who it's for
AI-powered customer support OS that turns feedback into product intelligence.
Who should look elsewhere
AI costs are additional and vary based on usage and LLM choice.
Pros
- +Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
- +Provides a unified platform for support, onboarding, and product feedback, streamlining workflows.
- +Offers advanced AI capabilities including custom tools and tasks via API for app settings, order details, etc.
- +Cost-effective compared to alternatives like Intercom, especially for teams scaling support.
- +Seamless handover from AI to human agents for complex cases.
Cons
- −AI costs are additional and vary based on usage and LLM choice.
- −Requires integration with existing knowledge bases and data sources for optimal AI performance.
- −Kai Support resolutions cost $0.29 each on Team and Pro, on top of the plan price.
Key features
- ✓AI agents (Kai)
- ✓AI Copilot for human agents
- ✓Live chat
- ✓Knowledge base
- ✓In-app bug reporting
- ✓Surveys
- ✓Email campaigns
- ✓Product tours
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 1 seat and 1 project; 50 Kai Support conversations a month; Live chat, in-app bug reporting and surveys |
| Team | $149 | month | Unlimited seats; Every Kai AI agent; 1,000 emails a month |
| Pro | $299 | month | Everything in Team; Kai Voice; LLM model choice |
| Enterprise | $999 | month | Everything in Pro; Single sign-on; Invoice billing |