Freshchat
Freshchat is a modern messaging software built for teams who want to ace customer conversations across channels.
Our verdict
Who it's for
Modern messaging software for sales and customer engagement
Who should look elsewhere
Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
Pros
- +Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- +Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- +Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- +Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- +Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Cons
- −Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- −Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- −Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
Key features
- ✓Live chat
- ✓Chatbots
- ✓Campaigns
- ✓Integrations
- ✓Reports
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 100 campaign contacts/month; Chatbot flows |
| Growth | $19 | month | 500 campaign contacts; Priority inbox |
| Pro | $49 | month | Auto-assign; IntelliAssign |