Our verdict
Who it's for
Best for Customer Support & Success teams on a budget that want real-time collaboration.
Who should look elsewhere
Teams whose needs fall outside Customer Support & Success.
Pros
- +Integrates with popular tools
- +Free trial available
- +Entry price $20/mo, below the Customer Support & Success median ($29)
- +4 plan tiers, from Enchant AI Starter to Remove Branding Add-On
- +Real-time collaboration
Key features
- ✓Third-party integrations
- ✓Real-time collaboration
- ✓AI-powered
- ✓Workflow automation
- ✓Analytics & reporting
- ✓Free trial
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Enchant AI Starter | $20 | month | Shared Inboxes; Knowledge Bases; Messengers |
| Advanced Security Add-On | $5 | month | Single Sign On via Google Workspace or SAML; IP Restrictions; Advanced user access roles like Inbox Admins & Restricted Users |
| Enchant AI Standard Add-On | $30 | month | Gathers insights from multiple data sources; Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions |
| Remove Branding Add-On | $50 | month | Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings |
Integrations
Shopify