Desku
Desku is an AI-powered platform designed to revolutionize customer service and lead generation for businesses.
Our verdict
Who it's for
Customer support teams can use Desku to boost agent productivity by up to 50% and increase customer satisfaction by up to 40%.
Who should look elsewhere
Lead Generation
Pros
- +Significantly reduces customer service costs (up to 60%)
- +Achieves high automation rates (up to 90% within 30 days)
- +Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- +Deploys AI bots 2x faster without coding or training
- +Enhances lead generation with higher conversion rates and qualified leads
Cons
- −Lead Generation
- −AI Assistants
Key features
- ✓AI-powered customer service automation (YellowG)
- ✓Unified Inbox for chat
- ✓and voice
- ✓Customer Data Platform (CDP)
- ✓Zero Setup bot deployment
- ✓Real-time customer service metrics (CSAT
- ✓FRT
- ✓deflection rate)
- ✓AI chatbots for lead generation and sales
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Startup (Monthly, Unlimited Tickets) | $62 | month | 5 Shared Inboxes; Unlimited Contacts; 1 Live Chat Widget |
| Team (Monthly, Unlimited Tickets) | $92 | month | Unlimited Shared Inboxes; Chatbot Builder; Limited Ticket Automation |
| Business (Monthly, Unlimited Tickets) | $112 | month | 10 Ticket Automation; 5000 Active Bot Users; SLA |
| Startup (Annually, Unlimited Tickets) | $50 | month | 5 Shared Inboxes; Unlimited Contacts; 1 Live Chat Widget |
| Team (Annually, Unlimited Tickets) | $70 | month | Unlimited Shared Inboxes; Chatbot Builder; Limited Ticket Automation |
| Business (Annually, Unlimited Tickets) | $90 | month | 10 Ticket Automation; 5000 Active Bot Users; SLA |
| Startup (Monthly, Unlimited Agents) | $29 | month | 5 Shared Inboxes; Unlimited Contacts; 1 Live Chat Widget |
| Team (Monthly, Unlimited Agents) | $49 | month | Unlimited Shared Inboxes; Chatbot Builder; Limited Ticket Automation |
| Business (Monthly, Unlimited Agents) | $69 | month | 10 Ticket Automation; 5000 Active Bot Users; SLA |
| Startup (Annually, Unlimited Agents) | $19 | month | 5 Shared Inboxes; Unlimited Contacts; 1 Live Chat Widget |
| Team (Annually, Unlimited Agents) | $39 | month | Unlimited Shared Inboxes; Chatbot Builder; Limited Ticket Automation |
| Business (Annually, Unlimited Agents) | $59 | month | 10 Ticket Automation; 5000 Active Bot Users; SLA |
Integrations
Shopify