Deskpro
Deskpro is an AI-powered help desk platform designed to unify customer and employee support across multiple channels.
Our verdict
Who it's for
The AI help desk built for support across every channel, with comprehensive security and compliance.
Who should look elsewhere
Minimum agent requirements for all pricing tiers (starting at 5 agents)
Pros
- +Extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
- +Strong focus on security, compliance (SOC II, ISO 27001, HIPAA), and data privacy
- +Comprehensive AI capabilities for both agents and customers
- +Extensive omnichannel support for various communication channels
- +High degree of customizability for workflows, branding, and integrations
Cons
- −Minimum agent requirements for all pricing tiers (starting at 5 agents)
- −No free tier available, only free trials for paid plans
- −Advanced features like custom feature development and dedicated account management are only available on the Enterprise plan
Key features
- ✓Unified Inbox
- ✓Omnichannel Ticketing (Email, Chat, Voice, Social, SMS, WhatsApp, Slack, Microsoft Teams)
- ✓Knowledge Base with self-service and multilingual support
- ✓AI-powered workflow automations (routing, intent/sentiment analysis)
- ✓Deskpro AI (agent assist, chatbot, ticket summarization, draft responses)
- ✓Real-time Analytics and Custom Reports
- ✓Apps & Integrations (1,000+ apps, Zapier, CRM Sync)
- ✓Customization and White-labeling
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Team | $39 | month | Unified inbox for every channel; Self-Service Help Center; Chatbot |
| Professional | $59 | month | Everything in Deskpro Team; Lite Agents; Deskpro AI |
| Enterprise | $99 | month | Everything in Deskpro Professional; Data Center Choice; Quarterly Health Checks |