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Desk365
Desk365 is an AI-powered helpdesk solution designed for teams of all sizes, aiming to enhance agent productivity, automate workflows, and deliver superior customer exp…
Our verdict
Who it's for
AI-powered helpdesk software for enhanced productivity and exceptional customer experiences.
Who should look elsewhere
Specific integrations outside of Microsoft ecosystem might require Power Automate connector.
Pros
- +Deep integration with Microsoft Teams and the Microsoft 365 ecosystem.
- +Powerful AI features significantly reduce agent workload and improve response times.
- +Omnichannel support ensures customers can reach out through their preferred method.
- +Extensive customization options allow the helpdesk to fit specific business needs.
- +Offers a free plan and a 'Switch at renewal guarantee' for easy migration.
Cons
- −Specific integrations outside of Microsoft ecosystem might require Power Automate connector.
- −Advanced AI features are primarily available in higher-tier plans.
- −The 'AI Agent add-on' is free for a limited time, implying it will become paid.
Key features
- ✓Omnichannel Ticketing (Microsoft Teams, Email, Support Portal, Web Widget, Web Form)
- ✓AI Agent (customizable, learns from business data)
- ✓AI-powered Ticket Summarization
- ✓AI-powered Knowledge Base Article Generation
- ✓AI-powered Response Drafting (with translation and grammar check)
- ✓Unified Inbox
- ✓SLA Monitoring and Reminders
- ✓Knowledge Base Management
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free Plan | $0 | month | Manage up to 50 tickets per month |
| STANDARD | $12 | month | Ticketing Email; Microsoft Teams; Support Portal |
| PLUS | $20 | month | Everything in Standard +; AI - Summarize Tickets; AI - Generate KB Article |