Console
Console is an AI-native IT Service Management (ITSM) platform designed to automate over 75% of service requests, enforce access governance, and manage assets and busin…
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Our verdict
Who it's for
Automate 75%+ of service requests with AI agents
Who should look elsewhere
Requires integration with existing systems, which may involve initial setup effort.
Pros
- +Significantly reduces manual workload by automating a high percentage of requests.
- +Improves efficiency across multiple departments beyond just IT.
- +Provides a unified view for managing access and assets.
- +Learns and adapts to an organization's specific workflows over time.
- +Empowers teams to focus on strategic initiatives rather than repetitive tasks.
Cons
- −Requires integration with existing systems, which may involve initial setup effort.
- −The effectiveness of automation relies on the quality and completeness of connected data and knowledge bases.
- −May require a cultural shift within teams to fully leverage AI-driven automation.
Key features
- ✓AI Assistant for Tier 2 tasks and automation building
- ✓Intelligent Ticketing with auto-routing and enrichment
- ✓Workflow Automation using natural language Playbooks
- ✓Access Governance across the organization
- ✓Unified Asset Management view
- ✓Employee Onboarding automation (account creation, app access, device assignment)
- ✓Employee Offboarding automation (account suspension, access revocation, data transfer)
- ✓Self-service App Access Requests with policy-based approvals
Pricing
No public pricing plans recorded.