Cherwell
Cherwell Service Management is Ivanti's legacy IT service management platform offering a codeless configuration environment for ITSM, HR, facilities, and security work…
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Our verdict
Who it's for
IT service management platform
Who should look elsewhere
End-of-life scheduled for December 2026
Pros
- +Highly customizable without coding
- +Extends beyond IT to HR, facilities, and security
- +Strong automation and workflow engine
- +Comprehensive reporting and dashboards
Cons
- −End-of-life scheduled for December 2026
- −Enterprise-only pricing with no public rates
- −Steep learning curve for advanced configurations
- −Migration to Ivanti Neurons required long-term
Key features
- ✓Codeless workflow configuration
- ✓Incident and problem management
- ✓Self-service portal with knowledge base
- ✓Asset and configuration management
- ✓Dashboard analytics and reporting
- ✓REST API and integration services
- ✓Multi-department service management
Pricing
No public pricing plans recorded.
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