ChatBeacon AIX
ChatBeacon AIX is an enterprise AI customer communications platform that combines AI Agents, live chat, ChatBeacon Recall CRM, workflow automation, intelligent guardra…
Our verdict
Who it's for
AI agents, live chat, and customer memory.
Who should look elsewhere
No permanently free plan; a 14-day free trial is available
Pros
- +Combines AI Agents, live chat, ChatBeacon Recall CRM, Co-Browse, video, and human escalation in one platform
- +Supports Microsoft Azure cloud, dedicated private cloud, and fully on-premise deployment
- +Flat-rate AI packages with no per-resolution, per-message, or per-conversation fees
- +U.S.-based white-glove onboarding and personalized customer support
Cons
- −No permanently free plan; a 14-day free trial is available
- −AI capabilities require a customer-provided OpenAI account and API key, with model usage billed separately by OpenAI
Key features
- ✓Generative AI Agents trained on websites, documents, PDFs, FAQs, and knowledge bases
- ✓Live agent chat with full-context AI-to-human handoff
- ✓ChatBeacon Recall CRM with persistent customer profiles and conversation memory
- ✓AI Escalation Queue for unresolved issues, callbacks, and low-confidence responses
- ✓Cue AI-assisted reply drafting from approved knowledge and resolved conversations
- ✓Agent Builder for workflow automation, routing, actions, and guardrails
- ✓PictureData visual product search for Shopify and WooCommerce
- ✓Co-Browse, screen share, video chat, session recording, and sensitive-field masking
- ✓Omnichannel messaging for website chat, SMS, and Facebook Messenger
- ✓Real-time visitor monitoring, page tracking, and typing preview
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Launch | $39 | month | Up to 4 concurrent operators; ChatBeacon Recall CRM; Live chat, team chat, and comments |
| Grow | $69 | month | Up to 10 concurrent operators; Viewport 360 advanced analytics and reporting; Track up to 1,000 visitors in real time |
| Scale | — | month | Single-tenant dedicated server; Unlimited agents and chat history; SOC 2 and HIPAA compliance |