Chaport
Chaport is a modern customer messaging platform designed to help businesses communicate more effectively with their customers.
Our verdict
Who it's for
An all-in-one messaging platform for sales, support, and customer engagement.
Who should look elsewhere
Chatbots, the knowledge base FAQ bot, and team assignment rules are reserved for the most expensive Unlimited plan at roughly 99 euros per month, so businesses on the mid-tier Pro plan cannot automate conversations or route chats across a team.
Pros
- +Intuitive and easy-to-use interface
- +Comprehensive feature set for customer communication
- +Available on multiple devices for flexibility
- +Strong automation capabilities with chatbots and knowledge base
- +Good integration options with other business tools
Cons
- −Chatbots, the knowledge base FAQ bot, and team assignment rules are reserved for the most expensive Unlimited plan at roughly 99 euros per month, so businesses on the mid-tier Pro plan cannot automate conversations or route chats across a team.
- −Reviewers describe the built-in automation as weak for high-volume support, noting the pre-built automation for operators juggling many simultaneous chats is not good enough.
- −The free plan is impractical for running real support, capping you at 2 operators and only 60 days of chat history, with users saying you cannot operate well on it without upgrading.
- −Connecting Chaport to other tools beyond email and messaging apps relies on Zapier, which is available only on the top Unlimited plan, or on building against the REST and JavaScript API yourself.
Key features
- ✓Live Chat Widget
- ✓Chatbots for automation
- ✓Multi-channel messaging (email, Facebook, Telegram, Viber)
- ✓Knowledge Base with FAQ bot
- ✓Mobile and Desktop Apps (iOS, Android, Web, Windows, MacOS)
- ✓CRM and Zapier Integrations
- ✓Auto-invitations for chats
- ✓Typing insights
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 2 operators included; Unlimited chats & websites; 60-day chat history |
| Pro | $29 | month | 4 operators included; Everything in Free plus:; Unlimited chat history |
| Unlimited | $99 | month | Unlimited operators; Everything in Pro plus:; Chatbots |
Integrations
Zapier