Head to head · 4 tools

Freshdesk vs Groove vs Reply.io vs Salesloft

Starting price

$19/month

Starting price

$24/month

Starting price

$60/month

Starting price

—

Attribute	Freshdesk	Groove	Reply.io	Salesloft
Category	Customer Support & Success	Customer Support & Success	Sales & Revenue	Sales & Revenue
Pricing	Paid	Paid	Free tier	Paid
Starting price	$19/month	$24/month	$60/month	—
Free tier	No	No	Yes	No
Free trial	Yes	Yes	Yes	No
Deployment	—	Cloud	—	Cloud
API available	Unknown	Unknown	Unknown	Unknown
Platforms	ios, android	—	—	—
Certifications	—	—	—	3
Integrations	4	3	—	6
Company	Founded 2010	—	Founded 2014	Founded 2011
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	— Unknown	— Unknown	— Unknown
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Sales Engagement	— Unknown	— Unknown	— Unknown	✓ Yes
Conversation Intelligence	— Unknown	— Unknown	— Unknown	✓ Yes
Dialer	— Unknown	— Unknown	— Unknown	— Unknown
Forecasting	— Unknown	— Unknown	— Unknown	✓ Yes
Email Tracking	— Unknown	— Unknown	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.