Freshdesk vs GetFeedback vs Medallia vs Retently
| Attribute | ||||
|---|---|---|---|---|
| Category | Customer Support & Success | Forms & Surveys | Customer Feedback | Customer Feedback |
| Pricing | Paid | Paid | Paid | Paid |
| Starting price | $19/month | — | — | $49/month |
| Free tier | No | No | No | No |
| Free trial | Yes | Unknown | No | Yes |
| Deployment | — | — | — | — |
| API available | Unknown | Unknown | Unknown | Unknown |
| Platforms | ios, android | — | — | — |
| Certifications | — | — | — | — |
| Integrations | 4 | — | — | 6 |
| Company | Founded 2010 | — | Founded 2001 | — |
| Feature attributes | ||||
| Sso Saml | — Unknown | — Unknown | — Unknown | — Unknown |
| Rbac | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Mobile App | Ios And Android | — Unknown | — Unknown | — Unknown |
| Webhooks | — Unknown | — Unknown | — Unknown | — Unknown |
| Data Export | — Unknown | — Unknown | — Unknown | — Unknown |
| Ticketing | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Live Chat | — Unknown | — Unknown | — Unknown | — Unknown |
| Knowledge Base | — Unknown | — Unknown | — Unknown | — Unknown |
| Ai Chatbot | — Unknown | — Unknown | — Unknown | — Unknown |
| Omnichannel | ✓ Yes | — Unknown | — Unknown | — Unknown |
Also consider
Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.